I love the North Face!
The North Face.com
This is a picture of me on the summit of Mt. Whitney, CA in 2007. I’m wearing my North Face shell. I wore that jacket all the time. And I took good care of it because I wanted it to last.
It was a great shell. Water proof, wind proof,vents, cinched in all the right areas. It rocked, err… at least until the inner GoreTex(tm) lining started to come apart. It literally started to break down, and in a weird area too. Not the cuff or some other high traffic area, but the hood.
North Face products have a life time gaurantee and so I looked up their web site and tried to understand what that gaurantee actually meant. I decided to send in the jacket and see what they would do. They claimed that if it was a true defect they would replace or repair it. And if it wasn’t covered they would repair it for a fee. I thought, ‘Whatever, fix it. I love the jacket and would go and buy another even if they didn’t fix it.’
Yesterday I received a voicemail stating they determined it was a defect, and that they would replace it. They didn’t have anything on hand though that met the exact specifications of that jacket, so they were going to send me a $140 gift card to be used on their web site.
After a few minutes of searching, I’ve found another jacket that will accomplish all that the original did, and more.
Yes, I know. It costs more than the gift card, and that’s probably what they want. But hey, I’ll get two brand new jackets out of the deal – because the LINK above is a 2-in-1 jacket. Sweet.
North Face, Nordstroms, REI – you have my dedication and wallet for years to come.